A strategic decision that was worth billions of dollars in the following years: Comparing the strategic contours of average Airlines with those of car traffic, Southwest Airlines went a special way: The decision was to avoid the major hubs in air traffic and to spend as few money as possible for catering, seating systems and suchlike. While the argument of the friendly service could also come from any other airline, two things could considerably be improved: Southwest was faster and more frequently in medium-sized cities, see example (3).
As a result Southwest was the most profitable airline in the world for several years.